Tracking successful and abandoned transactions is key to understanding your customer journey and optimising conversions. Here’s how you can view both types of transactions directly on your SuperProfile dashboard.
1. Log in to Your SuperProfile Account
Start by signing in using your registered email or phone number.
2. Navigate to the Payments Section
Once you're in, go to your dashboard and click on the "Transactions" tab. This section displays a list of all your recent purchases and payment activities.
3. Filter Transactions by Status
To narrow down your view:
For Successful Transactions:
Click on the "Quick Filters" dropdown and select "Successful".For Abandoned Transactions:
Open the "Quick Filters" menu again and choose "Abandoned".
This lets you focus specifically on completed purchases or those that didn’t go through.
4. View Transaction Details
Click on any individual transaction to see:
Date – When the transaction occurred
Customer Info – Who attempted or completed the purchase
Product – What they tried to buy
Amount – The payment value
Status – Whether it was successful or abandoned
Use these insights to identify drop-off points, improve checkout flow, and better understand customer behaviour.