SuperProfile makes it easy to issue refunds, whether full or partial, to your customers. Timely refunds not only ensure transparency but also help build trust and improve customer satisfaction.
This guide will walk you through how to view, manage, and initiate refunds from your SuperProfile dashboard.
Viewing and Managing Refunds
Step 1: Open the Transactions tab
Go to your SuperProfile Dashboard and click on Transactions.
Step 2: Select a payment
Under the Payments section, you’ll see a list of all successful and cancelled transactions.
Click on the transaction you want to refund.
Step 3: View refund details
Click on the transaction to see more details. If a refund has already been initiated, you can also click to view its status and breakup.
Issuing a Refund
Step 4: Click 'Initiate Refund'
Once inside the transaction details, click the Initiate Refund button.
Step 5: Enter the refund amount and view the breakup
Enter the amount you'd like to refund. You’ll see a breakdown of platform fees, refund charges, and the final amount refunded to the customer under the View Breakup tab.
Step 6: Confirm refund
Click Initiate Refund (or Initiate Partial Refund if refunding part of the amount), and then click Confirm to complete the process.
That's it!
You’ve successfully issued a refund. By handling refunds promptly, you create a better experience for your customers and maintain the credibility of your brand.
For any issues or questions, feel free to reach out to our support team via your dashboard.