When someone buys from you on SuperProfile, they may have questions about how to access their purchase, get invoices, contact you for help, or request refunds. This article explains the customer journey step by step so you can share it with your audience.
Accessing Purchases
After completing a purchase, customers can always return and access their content.
Step 1: Visit Your Page
Customers should go back to the same page where they purchased the product, or directly to your SuperProfile store link.
At the top right corner, they’ll see a My Purchases button.
Step 2: Sign In with Purchase Details
Customers sign in using the email address or phone number they used at checkout.
They’ll receive a One-Time Password (OTP) on that email or phone.
Entering the OTP logs them into their account.
The same account shows all their past purchases, not just one.
Step 3: Go to the Purchases Tab
After signing in, customers click on Purchases.
This section lists everything they’ve bought from you, along with transaction history and access links.
Downloading Invoices
If a customer needs an invoice for their records, they can download it anytime.
On the Purchases tab, click the arrow next to the purchase to expand details.
Select the Invoice button.
On the invoice screen, customers can:
Download it instantly, or
Send to Email to receive it in their inbox (they can also update the email address before sending).
Contacting You for Support
Customers can reach you directly if they need help with their purchase.
How They Contact You
After signing in, customers can see your Support Channels (email or phone number).
These details are set by you under Settings → Account Settings → Profile → Support Channels.
If you keep this updated, customers will always know how to get in touch.
If they cannot reach you, they can contact SuperProfile Support at [email protected]